One of the Sentinel MFIs that we interviewed shared an eye-opening insight with me recently: productivity has been up significantly in 2020. She posed that this could be due to work from home changes, as well as the pandemic-induced realization internally that processes were inefficient and needed to be streamlined. But she also shared a contradictory worry. “What if our staff is burned out?” She then brought up an even larger concern: “What if female staff is suffering in silence trying to juggle home and work responsibilities in an era defined primarily by an uncertain pandemic that has completely shifted the way that we work?” It seems that now is the time to understand worker burnout and its impact on women in microfinance, particularly because there remains a large gender gap in microfinance leadership, and female attrition could reduce the role of women in the leadership of MFIs even more.
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